Get answers fast—without leaving the workflow.
Search product guidance, how-tos, and troubleshooting across the full contract lifecycle—Create, Review, Collaborate, Approve, Contract Hub, and Insights.
Most teams find what they need in under a minute—start with search or browse by workflow.
Browse by workflow
Help is organized the same way you work in Harmonity—so answers match where you are in the product.
Getting started
Setup, first contract, workspace basics
Workspace & roles
Roles, permissions, inviting, access boundaries
Create & templates
Drafting, templates, versioning, formatting
Review & redlines
Configured review, findings, tracked changes
Collaborate
Comments, @mentions, stakeholders, document roles
Approve
Approval flows, due dates, audit trail, notifications
Contract Hub
Search, filters, contract record, history
Insights
Renewals, obligations, risk views, alerts
Tasks & reminders
In-document tab + dashboard inbox, due dates, reminders
Harmony AI
Agents, capabilities, evidence-linked outputs, governance
Billing & plans
Seats, minimums, Free credits, Fair Use, capacity packs
Troubleshooting
Common issues, performance, file upload problems
Popular help articles
The top questions teams ask during rollout.
Quick start guides
Follow a short path end-to-end—ideal for onboarding a team.
Your first contract in Harmonity
Create → Collaborate → Approve → Store in Hub
Read guideRun a clean approval workflow
Define approvers → set due dates → track status → audit history
Read guideOperationalize renewals and obligations
Structure terms → monitor in Insights → create reminders
Read guideUse Tasks & reminders effectively
In-document follow-ups → dashboard inbox → owners + due dates
Read guideGuides stay aligned to the product lifecycle—so teams learn by doing.
Troubleshooting and known issues
Fix common problems quickly—and see what we're already tracking.
Troubleshooting
Known issues / status
Status page
Check current system status and uptime
Report an issue
Send details to the support team
Still stuck? Get help from a human.
If search doesn't get you there, support can route you fast.
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Fill out the form and our team will route your request to the right person.
Enterprise support
For Enterprise plans: contact your admin or CSM for priority routing.
Include the contract link and what you were trying to do—faster triage.
Find answers fast—or talk to us
Search guides and troubleshooting, or contact support for help routing your workflow.
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