Distance Sales Agreement

1.1. Seller / Provider

Hereinafter referred to as “Harmonity” or the “Provider.”

• Company Name: LegalX Yapay Zeka Teknolojileri A.Ş.
• Brand Name: Harmonity
• Address: APY Tekmer, Ataşehir Bulvarı, Atatürk Mah., Ertuğrul Gazi Sk. D:2 Blok No:13, 34758 Ataşehir/İstanbul, Türkiye
• Email: support@harmonity.ai
• Phone: [TO BE FILLED]
• MERSIS No / Tax No: [TO BE FILLED]
• Registered Electronic Mail (KEP): [IF APPLICABLE, TO BE FILLED]
• Website: harmonity.ai
• Application / Platform: app.harmonity.ai

1.2. Buyer / Consumer

Hereinafter referred to as the “Consumer.”

• Name-Surname / Trade Name: [Information entered during order]
• Turkish ID No / Tax No: [TO BE FILLED / optional based on flow]
• Address: [Information entered during order]
• Email: [Information entered during order]
• Phone: [Information entered during order]

This Distance Sales Agreement (“Agreement”) governs the scope, price, payment method, performance, right of withdrawal, termination, rights and obligations of the parties, and dispute resolution procedures regarding the digital service/subscription plan purchased by the Consumer through Harmonity’s website, application, or other distance communication channels.

The core features of the ordered service, plan type, duration, total fee, taxes, payment method, and campaign details (if any) are also set out in the order summary and Pre-Information Form. The Pre-Information Form and order summary are integral parts of this Agreement.

In this Agreement:

• Platform: Harmonity’s website, application, and related digital interfaces,
• Service: all or part of the digital features offered under the selected plan, including contract drafting, review, collaboration, approval, reminders, data storage, analytics, and similar functions,
• Plan: the free trial, one-time access, monthly subscription, annual subscription, or similar package selected by the Consumer in the order summary,
• Durable Medium: email, SMS, downloadable in-account document, PDF, and similar media allowing subsequent access,
• Content / User Data: texts, documents, contracts, explanations, attachments, and similar data uploaded by the Consumer to the Platform.

4.1. Before completing the order, the Consumer is given the opportunity to view and review the Pre-Information Form and this Agreement electronically.

4.2. The Agreement is formed once the Consumer provides electronic approval and payment is successfully completed.

4.3. A copy of the Agreement is delivered to the Consumer after completion of the order via email and/or in-account access using a durable medium.

5.1. The ordered service is not a delivery of physical goods; it is software access, subscription, and/or AI-supported contract processing service provided digitally.

5.2. The scope of the service may vary according to the selected plan. Features included in the plan are stated in the order summary, pricing page, or related product screen.

5.3. Following payment confirmation, service access is activated immediately as a rule, or within a reasonable technical period.

5.4. If the service cannot be performed at all or duly due to technical or legal reasons, the Provider notifies the Consumer as soon as possible after becoming aware and refunds collected fees where required by law.

6.1. The total price of the order is the amount shown on the order screen and in the Pre-Information Form.

6.2. Unless expressly stated otherwise, the total amount charged to the consumer is the final amount inclusive of applicable taxes.

6.3. Payment may be made by credit card, debit card, bank transfer/EFT, virtual POS, or other payment methods offered on the Platform.

6.4. Options that generate additional fees beyond the base service fee cannot be presented as pre-selected without the Consumer’s explicit consent; additional amounts collected without explicit consent are refunded.

6.5. Invoice/payment documents may be issued electronically and delivered to the Consumer in accordance with applicable law.

7.1. Subject to statutory exceptions, the Consumer has the right to withdraw within fourteen (14) days from the date this Agreement is formed, without giving any reason and without paying any penalty.

7.2. The right of withdrawal may be exercised by one of the following methods:

• sending an email to support@harmonity.ai,
• submitting a request via in-account support/request system,
• sending the sample withdrawal form set out in Annex-1,
• communicating a clear withdrawal declaration via a durable medium.

7.3. Telephone notifications alone do not constitute a withdrawal declaration; however, they may be processed additionally as part of customer satisfaction practices.

7.4. From the date the withdrawal notice reaches the Provider, and where withdrawal is valid to the extent permitted by law, amounts collected from the Consumer are refunded within fourteen (14) days, through a method suitable to the original payment instrument and without imposing additional costs.

7.5. The Consumer acknowledges that the right of withdrawal may not be exercised, or may be limited to the extent permitted by law, in the following cases:

• where the service is instantly performed in the electronic environment,
• where digital content in the nature of intangible goods is delivered instantly to the consumer,
• where performance starts before the withdrawal period expires upon the Consumer’s explicit consent/request.

7.6. If, during ordering, the Consumer separately approves “I request that the service start before the withdrawal period expires” and service performance has started, the Consumer acknowledges awareness that the right of withdrawal may be lost within the scope prescribed by law.

7.7. Except where the right of withdrawal is not exercised or where an exception applies, the Provider may not interpret this Agreement in a way that removes the Consumer’s statutory rights.

8.1. If the ordered service is subscription-based, subscription duration, start date, trial period (if any), and billing cycle are shown in the order summary.

8.2. In subscriptions of indefinite duration, the Consumer may request termination without giving any reason and without paying a penalty.

8.3. In fixed-term subscriptions longer than one year, the Consumer has the right to terminate without giving any reason and without paying a penalty, pursuant to applicable law.

8.4. Fixed-term subscriptions are not automatically renewed or extended unless, after contract formation and before contract expiry, the Consumer provides separate and explicit request/consent.

8.5. The Consumer may communicate termination requests by email, account panel, support system, or other methods qualifying as durable media.

8.6. The Provider must process the termination request no later than seven (7) days from receipt and notify the Consumer of termination via durable medium.

8.7. After the termination notice takes effect, if there are prepaid fees for periods not yet used, such amounts are refunded to the Consumer within the period prescribed by law.

8.8. The Provider may not impose a termination method that is more burdensome or more difficult than the method used to conclude the contract.

9.1. The Provider may offer free trials, promotions, discount codes, or trial credits for certain plans.

9.2. Conditions for free trials or campaigns are separately stated on the relevant campaign screen.

9.3. If conversion to a paid subscription occurs at the end of the trial period, the Consumer is clearly informed in advance and required explicit consents are obtained.

10.1. The Consumer accepts that information provided during ordering is accurate, up to date, and belongs to the Consumer.

10.2. The Consumer agrees not to use the Platform for unlawful purposes and not to upload unauthorized content containing malicious code or violating third-party rights.

10.3. The Consumer acknowledges that AI outputs may contain automatically generated suggestions, may not reflect all specifics of a concrete case, and that required human review must be performed especially in uses that may produce legal consequences.

10.4. The Consumer may not transfer the account to third parties or engage in resale, sublicensing, commercial distribution, or abuse contrary to the nature of the plan.

11.1. The Provider is obliged to provide the service within the selected plan, grant account access, and exercise reasonable technical care.

11.2. Temporary interruptions may occur due to planned maintenance, security interventions, force majeure, infrastructure failures, or suspected abuse.

11.3. The Provider gives advance notice for mandatory maintenance and updates to the extent reasonably possible.

11.4. In cases of unlawful use by the Consumer, payment abuse, or behavior threatening platform security, the Provider may suspend access partially or fully, by informing the Consumer or immediately in urgent cases.

11.5. The Provider may not interpret this Agreement in a way that removes the Consumer’s statutory optional rights.

12.1. AI-supported features offered on the Platform may generate automatic/semi-automatic outputs such as draft generation, text suggestions, risk signaling, clause-level comments, and similar outputs.

12.2. These outputs may not always be unique, error-free, complete, or fit for a specific outcome.

12.3. Unless explicitly committed otherwise in writing, AI outputs provided by the Platform do not by themselves constitute personalized legal advice.

12.4. Final decision-making and usage responsibility belong to the Consumer.

13.1. All intellectual property rights related to the Platform, software, interface, trademark, logo, design, data model, documentation, and other elements belong to the Provider or its licensors.

13.2. The Consumer is granted only a personal, non-transferable, non-exclusive right of use limited to the selected plan and term.

13.3. Subject to mandatory legal provisions, the Consumer may not copy, reverse engineer, reproduce, sublicense, or commercially re-offer the Platform.

14.1. Consumer account, communication, payment, support, and usage data are processed under applicable data protection legislation and the Privacy Policy.

14.2. The Provider may act as data controller in website, marketing, sales, invoicing, and support processes.

14.3. For user documents and content uploaded to the Platform, the Provider may act as data processor or data controller depending on service nature; this is separately explained based on service model.

14.4. Unless expressly stated otherwise, content uploaded by the Consumer is not used to train general-purpose AI models for the benefit of other customers.

14.5. The Consumer may send personal data requests to support@harmonity.ai.

15.1. This Agreement does not remove or limit the Consumer’s rights arising from Law No. 6502 on the Protection of the Consumer and related legislation, including defective service remedies, refund, price reduction, re-performance, withdrawal from contract, and similar rights.

15.2. Mandatory consumer law provisions apply with priority regarding the Provider’s liability.

Natural disasters, war, terrorism, epidemics, general internet/infrastructure outages, public authority actions, cyberattacks, energy outages, and other events beyond the parties’ reasonable control are deemed force majeure. During force majeure, affected obligations are suspended.

17.1. Notices to the Consumer may be made to the email address provided during ordering, in-account messages, or other durable media.

17.2. The Consumer is obliged to promptly update changes in contact information.

Electronic order records, approval logs, payment records, support requests, and account activity generated by the parties may, subject to mandatory legal rules, be submitted as evidence in disputes. This clause cannot be interpreted in a way that creates unfair terms against the Consumer.

In disputes arising from this Agreement, Law No. 6502 on the Protection of the Consumer and related legislation shall apply. Competent authorities and courts are Consumer Arbitration Committees and Consumer Courts according to dispute value; where there is no consumer court, the relevant courts shall have jurisdiction.

The Consumer declares having read and accepted this Agreement electronically, having obtained the Pre-Information Form, and having completed the order by free will.

Agreement Date: [•]

Order / Transaction No: [•]